Delivery and Unpacking
At Neptune, we pride ourselves on our outstanding customer service at every junction of the international moving process. From your pre-move planning to when you unpack your last box, your international moving experience will only exceed your expectations. Even until the last stage of the international moving journey, Neptune provides our customers with the highest-quality service.
As soon as your final destination is reached, your household goods will be professionally unloaded with the same care and attention to detail with which they were loaded. Our expert crews know that shipments going through international moving require extra care due to the more rigorous transport. Neptune International Movers' crew has plenty of experience in the appropriate unloading and unpacking methods.
When working with our experts, you can expect:
• English-speaking crew leaders will be available to assist you at delivery.
• All items will be carefully unloaded and crosschecked with your inventory list and will be placed in the correct rooms.
• Fragile items, such as glass and china, will be unpacked on flat surfaces.
• All packing materials and debris will be quickly removed from your home.
• In the unlikely event that any item in your shipment is damaged, Neptune International Movers can settle claims quickly and easily through our in-house claims department. Our online claim settlement process enables you to submit a claim at the click of a button, allowing you to focus on your new life. We don't expect that anything should happen to your belongings while in our care. But should an issue arise, Neptune International Movers' claims department can handle it quickly and professionally.
Once we are finished, you will be asked to sign and date a packing list as the last step in your international moving process. This is confirmation that all items have been delivered. You will also be asked to sign a delivery report or 'Out turn Report.' This report will clearly state the condition of your consignment when unpacked. Your crew will return your delivery report and packing list to your Coordinator to confirm that your consignment has been delivered completely to your satisfaction.
When you trust Neptune for your international moving, you can rest assured knowing you will be met with quality service every step of the way. From the packing of your belongings to the unloading and unpacking of your shipment, Neptune handles your international moving from beginning to end. You can depend on Neptune to be your consummate international moving company.